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Customer Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to push the Help button, which is visible on each page. A context menu will open. It offers exhaustive info about all the operations that you can perform on the given page. Each pop-up window shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of video tutorials explaining how to work with our hosting Control Panel. They're intended for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can quickly find their way around our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you need, take a glimpse at our comprehensive FAQ database, which contains questions asked by actual users and offers practical solutions. We regulary update our Frequently Asked Questions section with new questions & answers so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can get in touch with our fantastic team of tech support engineers available 24x7 and ready to assist you with any issue. Each trouble ticket you open will be responded to within 60 minutes (the average response time being about 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275116

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com